 |
Basic |
Professional |
Platform |
Strategic |
|---|---|---|---|---|
| Annual License Price | $8,000 | $16,000 | $44,000 | $98,000 |
| Core Project Support |
|
|||
| Supported CPU Cores | Up to 4 | Up to 8 | Up to 32 | Up to 64 |
| Included Training Days | 0 | 2 | 9 (or one 2-day onsite training) | 4-day onsite custom training |
| Bug Fixes | Unlimited | Unlimited | Unlimited | Unlimited |
| Core Service Hours | 0 | 0 | 0 | 250 |
| Supported Java Web Containers | Tomcat, Jetty | Tomcat, Jetty | Tomcat, Jetty, JBoss, WebLogic, WebSphere, Glassfish, OC4J | Any |
| Oracle Support | No | Yes | Yes | Yes |
| SQL Server Support | No | Yes | Yes | Yes |
| ArcSDE Support | No | Yes | Yes | Yes |
| Enterprise Security | No | Yes | Yes | Yes |
| Clustering Support | No | No | Yes | Yes |
| Distribution | Installers and WAR distributions | Installers and WAR distributions | Installers, WAR, and EAR distributions | Installers, WAR, and EAR distributions |
| Discount Services Rate | No discount | 10% off | 15% off | 25% off |
| Maximum Response Time | 2 days | 1 day | 4 hours | 2 hours (for top severity, 4 for others) |
| E-mail Support | Yes | Yes | Yes | Yes |
| Phone Support | No | Yes | Yes | Yes |
| Contact Hours | Business hours | Business hours | Business hours | Business hours |
| 24x7 Support | No | Additional Fee | Additional Fee | Additional Fee |
| Authorized Customer Contacts | 1 | 1 | 2 | 4 |
| Performance Tuning | No | No | Once | Once |
|
Annual License Price: Annual OpenGeo Suite Enterprise price. Three year term licenses at a discount rate are also available. Core Project Support: Every OpenGeo Suite support contract includes support for all the core projects: GeoServer, OpenLayers, PostGIS, GeoWebCache, and GeoExt. Supported CPUs: CPUs are defined per core. For example, a single production server with two dual-core processors will count as four CPU cores. Included Training Days: Number of training days per person at OpenGeo's office. For example, "2 days" would be one person for two days or two people for a single day. Onsite trainings take place on the client's premises, with up to 8 participants, with travel costs additional. Additional fee required for Advanced courses. Bug Fixes: Bugs are inappropriate behavior in the software, as determined by OpenGeo. Core Service Hours: Hours provided by our experts to strategically improve the capabilities of the OpenGeo Suite in the direction you desire. Supported Java Web Containers: The OpenGeo Suite is tested and certified to run on different container set ups. Platform level supports a wider variety of containers, and Strategic clients will have a dedicated QA test cycle for their production environment. |
Oracle Support: Support (bug fixes, configuration assistance, etc) for running the OpenGeo Suite on top of an Oracle database. SQL Server Support: Support (bug fixes, configuration assistance, etc) for running the OpenGeo Suite on top of a Microsoft SQL Server database. ArcSDE Support: Support (bug fixes, configuration assistance, etc) for running the OpenGeo Suite on top of an ArcSDE database. Clustering Support: Support for installations with multiple servers, fail-over and replication. Distribution: All Enterprise levels can access WAR versions of The OpenGeo Suite, for production deployments and upgrades. Platform and higher also can get EAR versions tested for their deployment, by request. Discount Services Rate: Discount for purchase of additional OpenGeo professional services. Maximum Response Time: Maximum elapsed time between OpenGeo receiving a support request and client receiving a follow-up contact. |
E-mail Support: E-Mail us and receive a prompt reply. Phone Support: Phone our support line and speak directly to us. Contact Hours: Business hours are 9:00-17:00 Eastern Time, Monday to Friday, excluding U.S. holidays. 24x7 Support: For an additional fee higher levels can obtain support 24 hours a day, seven days a week. Authorized Customer Contacts: The number of named people who can access OpenGeo support. Performance Tuning: An OpenGeo expert examines the production installation and makes recommendations on configuration and performance tuning to increase the efficiency of the OpenGeo Suite. |
Supported Advantage
- Reduced Costs: Freedom from vendor lock-in and no license fees. Let our experts fix bugs and resolve software issues while your staff focuses on your mission critical work.
- Guaranteed Bug Fixes: We employ committers on all the open source components of the Suite—ensuring quick bug fixes.
- Timely updates: Notification of patches, updates, and security fixes on The OpenGeo Suite and its constituent projects.
- Upgrade support: Advice on best practices for seamless upgrades and unlimited bug fixes on regressions exposed by an upgrade.