Unlimited bug fixes: The shocking truth
In conversations with our OpenGeo Suite Enterprise Edition clients, we have more than once heard the following lament:
It’s too bad that we don’t have any hours in our contract, because we’d really like this particular bug fixed.
Luckily for them, this is a simple misunderstanding between core service (“implementation”) hours, and bug fixing hours.
Core service hours are billed time towards strategically improving the capabilities of the OpenGeo Suite in the direction you desire. This includes, but isn’t limited to, items on our roadmap (such as WMS 1.3 required for INSPIRE compliance, extra dimensionality in PostGIS, and offline editing in OpenLayers). When you sign up for an Enterprise Strategic package, this comes with 350 implementation hours that you can use as you please. Currently, this is the only package that comes with implementation hours.
Bug fixes are a different matter, however. We realize that bugs happen, so bug fixes are in everyone’s best interest. That is why we offer unlimited bug fixes on every one of our Enterprise Edition packages. Unlimited. We mean it. If you’re an Enterprise Edition client and you find a bug in our software, let us know and we’ll fix it, no questions asked (well, except for maybe a log file and the steps required to reproduce the bug).
So if you’re wondering why you should become an OpenGeo Suite Enterprise Edition client, you can add the peace of mind that comes with constantly improving software. And now you are free to lament about other things.
Tags: bug fixes, opengeo suite, support
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